Returns & Refunds policy

1. Refund Policy

At DewWeb, our goal is to provide high-quality web design services for small businesses. To ensure transparency and clarity, please review the following:

• Full refund is available if the website is not delivered within 7 days after receiving the completed Website Requirements Form.

• Once the website has been submitted and made visible to the client, it is automatically considered delivered, and no refunds will be issued.

• The creation of a website involves significant labor, time, and resources. Refunds will not apply once the site is delivered.

• Maintenance is required to keep the website active, secure, and updated. This applies to both packages:

Packages & Maintenance Fees:

• Standard Package: Monthly maintenance $50/month, additional changes $20/session

• Premium Package: Monthly maintenance & advertising $100/month, additional changes $10/session

2. Ownership & Domain

• All websites and domains created by DewWeb remain the property of DewWeb.

• The website is developed for the client’s use, but DewWeb retains control over the domain and hosting.

• Clients receive full access to the website content, but management, security, and hosting remain under DewWeb’s administration.

3. Delivery & Acceptance

• Once DewWeb makes the website visible to the client, it is considered officially delivered.

• By viewing the website, the client acknowledges that the site is complete according to the submitted Website Requirements Form.

4. Contact for Refunds or Questions

For any questions regarding refunds, maintenance, or website management, please contact:

📧 dewweb@dew-web.com